Verizon was ok for a few years, but with each change in technology our signal got weaker/slower. We just want to use email, browse the web, and have a VoIP phone service that works. We don't stream anything that doesn't come out of a faucet. After being with Verizon for many years, we have very low internet expectations. They really do have decent services, just their customer service needs to be completely overhauled. We are seriously just using them until someone else better comes along. Honestly, they are okay as long as you DO NOT need their customer service. The last time we called, the agent on the call rebooted the 2nd service we have here, interrupting things we were doing for our customer. Each time they ask and tell us the absolute worst we've ever heard (phones not supported if using jacks, etc).
We've called HughesNet multiple times to get it fixed. We've tried different wires, sets, etc but the calls keep dropping. We've had issues with the phone of 1 service from the get-go. We also have their voice service.īeing that we do work from home, we have 2 services here, and both have the same 50GB/month and voice (2 lines) to conduct customer calls with. Performing speed tests from time to time, we average around 25 - 30mbps down, 2 - 5mbps up. We work from home in the IT field and the service suffices for our needs. Though not at speeds of cable, the speed is okay for rural, no ISP areas. Don't know what other reviewers expect with Sat broadband and speed.
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